Need more information?
Call 1-866-969-1192

hide

Course Information

Service leadership and innovation is a cutting-edge graduate program designed to provide graduates with the capability to transform their service organization. Service is no longer a subset of manufacturing era thinking. Today, it is a new thinking system that examines and produces change across the totality of organizational environments and the economy. The global environment imposes huge responsibility on leadership. Leaders at all levels of an organization must be capable of creating and innovating new service ideas, practices, and policies; building and utilizing sophisticated human capital assets wisely; designing, aligning, and implementing new strategic focus; building experiences that produce value for the consumer; and producing performance outcomes second to none through overall service leadership. Trends, which drive the need for changes, include connectivity, information access, other technologies, globalism, new sources of revenue, customer experimentation, networking, customer activism, and more. In all, customers expect to receive value in all their service experiences. As such, the MS in service leadership and innovation fills an emerging need in the many service businesses and industries that focus on understanding various customer relationships. The program is flexible.

Five core courses (20 quarter credit hours) are required. The choice of professional electives and concentrations from a wide array of disciplines—including information technology, quality and applied statistics, business, project management, and human resources—respond to individual student needs.

Both full- and part-time study is available and scheduling is flexible with courses offered in the evenings and on weekends, and both on campus and online. Full-time students may complete the MS program within three quarters (one academic year). The program also is offered in the executive leader format. This is a broad-based, cross-disciplinary program. Careful selection of courses can provide unique educational preparation for individuals in varying service industries. An individualized, professional concentration might include courses from human resource development, computer science, information technology, project management, or the MBA program in the E. Philip Saunders College of Business.

The student may choose to earn a graduate certificate in statistical quality through the Center for Quality and Applied Statistics in the Kate Gleason College of Engineering. A research thesis project that provides a capstone to the program is guided under the mentorship of faculty and/or working professionals in the various disciplines represented in the professional concentration.

Most individuals working in service-based industries will find no need to take bridge courses to fill any course work they are lacking from their undergraduate preparation..

For more information see:

http://www.rit.edu/cast/hsm

Service Leadership and Innovation Master's Degree

If you're ready to jump start your entry into the world's high-paying, innovative technology industries, the Service Leadership and Innovation Master's Degree from RIT is your best first step. At RIT, some of today's most sought after, recession-proof math and science-related disciplines can be taken as Master's Programs. So don't wonder anymore: contact RIT today to learn more about the career-focused programs we offer!

About RIT

Named the #1 comprehensive university in the North for academic reputation and as one of America's "Best College Values" by U.S. News & World Report magazine, RIT has secured a global reputation as a leader, providing professional and career-oriented education in areas of applied technology.

Put the world at your fingertips

A world of opportunity opens up for you when you earn a qualification at RIT. Not only are our faculty members internationally respected for important contributions in their respective fields, our partnership with national and international corporate and government entities will give you unparalleled opportunities for research and career placement.

Obtaining a Master's Degree in Service Leadership and Innovation at RIT increases your earning potential. When employers want to attract the best and brightest recent graduates, our career fair gives them easy access. The most recent drew 400 employers! Not only that, but with an education at RIT you'll be networked with more than 100,000 well-connected alumni who value the power of an RIT qualification and look to hire our graduates.

Ambitious students from every state and more than 100 foreign countries find a home in RIT's energetic learning community to study Service Leadership and Innovation Master's Degree. We want all of our Service Leadership and Innovation Master's Degree graduates to confidently transition into the "real" world feeling that what they've learned at RIT will help carry them through life, and most importantly, give them a competitive edge in the job market. RIT continues to be ranked among the world's leading career-oriented, technological institutions for our unique blend of creativity and specialization, intellect and practice in fields like Service Leadership and Innovation Master's Degree. Ask about our quarter program, which allows you to take classes four times a year and get your degree faster. Ready to learn more? Call RIT 1-866-969-1192 or fill in our online form!

Request More Information

Call 1-866-969-1192